As you all may know, this writer has gone in hard on cashiers, clerks, etc. At the same time, this writer can acknowledge when the customer is being a piece of garbage. This writer has seen them in videos online and in person.
For example, if you google the word "McAss Whuppin'", you'll get a number of videos of people fighting in McDonald's. The Rayon McIntosh beatdown from 2011 is still one of this writer's favorite McDonald's incidents to this day. Just because you're a customer doesn't mean you get to put your hands on people.
Another good McAss Whuppin' is when an angry customer grabbed a cashier. This cashier responded by serving up a Quarter Pounding with Cheese. Someone give that lady a promotion. Truly a feel-good moment.
This writer has also seen videos where people have people trash stores and cuss out employees. In particular a lot of videos are up on people destroying GameStop store, all while the employees stand there, pretty much defenseless to stop it. And for what? All so someone you don't want in your store to come back
Heck, at this writer's own job, he's seen front-liners (cashiers, clerks, etc.) run away from the service area crying because a customer did them dirty and they had no choice but to take it. While this writer is thankfully not a front-liner himself, he is a fan of the Ron Artest approach to customers like that (put the phrase 'Malice at the Palace' in your search engine if you still don't understand).
Some people do fight back against terrible customers in their own way. This writer hasn't seen these instances, but he has heard about them from people. This writer won't go into detail about these stories, however he will give you fair warning; if you're going to be an asshole to workers doing their job, make sure you don't do it at a restaurant. The mathematical equation P+F=X should sum things up nicely. In this equation, P is a pissed off worker, F is your food, and X is...nothing good for your stomach. Just leave the food and get out.
In the end, this writer believes that customers are allowed (entitled even) to have grievances with people who give bad service. There is a way to do it with etiquette, decorum, and peaceful. Cussing out people and starting fights with the staff isn't the solution. If cussing, fighting, and acting a fool is your solution, you get what you get. The customer is USUALLY right, but not always. Not when it involves attacking workers and/or making them crying.
Until next time...
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